<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="https://community.m-files.com/cfs-file/__key/system/syndication/atom.xsl" media="screen"?><feed xmlns="http://www.w3.org/2005/Atom" xml:lang="en-US"><title type="html">Customer Success News</title><subtitle type="html">News &amp;amp; updates about training, resources, webinars, and the M-Files Community.</subtitle><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/atom</id><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news" /><link rel="self" type="application/atom+xml" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/atom" /><generator uri="http://telligent.com" version="12.1.4.25258">Telligent Community (Build: 12.1.4.25258)</generator><updated>2026-03-23T10:30:00Z</updated><entry><title>Success Story: Learn How Berggren Accelerates AI-Powered Intellectual Property Management with M-Files Cloud</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/berggren-case-study" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/berggren-case-study</id><published>2026-07-01T10:06:09Z</published><updated>2026-07-01T10:06:09Z</updated><content type="html">For nearly two decades, Berggren has relied on M-Files to manage the information that powers its intellectual property services. Today, the international IP law firm is taking the next step in its digital transformation by combining metadata-driven i...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/berggren-case-study"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2715&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Heidi Immonen</name><uri>https://community.m-files.com/members/heidi-immonen</uri></author><category term="Customer Case Study" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Customer%2bCase%2bStudy" /></entry><entry><title>M-Pulse Customer Newsletter | June 2026</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter-june-2026" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter-june-2026</id><published>2026-06-25T06:41:00Z</published><updated>2026-06-25T06:41:00Z</updated><content type="html">








Highlights


















In this newsletter edition, we&amp;rsquo;ll cover:

M-Files Expands Agentic AI Capabilities with New Agents That Deliver Context-Aware Automation

M-Files Custom Agents&amp;nbsp;- Public Beta available now


Webinars

Tu...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter-june-2026"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2717&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Ana Hasbun</name><uri>https://community.m-files.com/members/ana-hasbun</uri></author><category term="English" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/English" /><category term="M-Pulse" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/M_2D00_Pulse" /></entry><entry><title>Success Story: How BonsenReuling Built a Context-First Information Foundation for Findability, Governance and AI with M-Files</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/bonsenreuling-case-study" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/bonsenreuling-case-study</id><published>2026-06-24T12:59:25Z</published><updated>2026-06-24T12:59:25Z</updated><content type="html">BonsenReuling is an accounting and advisory firm with more than 230 employees and eight offices across the eastern Netherlands. Founded in 1923, the company supports organizations ranging from sole proprietorships to audit-required enterprises.
As a ...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/bonsenreuling-case-study"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2713&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Heidi Immonen</name><uri>https://community.m-files.com/members/heidi-immonen</uri></author><category term="Customer Case Study" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Customer%2bCase%2bStudy" /></entry><entry><title>Success Story: See How Backyard Discovery Uses M-Files to Centralize Product Information, Improve Access to Engineering Documents and Accelerate Product Development</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/backyard-discovery-video" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/backyard-discovery-video</id><published>2026-06-17T13:55:34Z</published><updated>2026-06-17T13:55:34Z</updated><content type="html">Backyard Discovery, a manufacturer of outdoor living and recreational products, was struggling to manage growing volumes of engineering drawings, product documentation, and business information. Finding critical files could take 10 to 15 minutes, slo...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/backyard-discovery-video"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2707&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Heidi Immonen</name><uri>https://community.m-files.com/members/heidi-immonen</uri></author><category term="Customer Case Study" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Customer%2bCase%2bStudy" /></entry><entry><title>Success Story: Alphamega Accelerates Financial, Procurement, and Operational Processes with M-Files</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/alphamega-success-story" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/alphamega-success-story</id><published>2026-06-17T08:36:16Z</published><updated>2026-06-17T08:36:16Z</updated><content type="html">Alphamega&amp;nbsp;is one of the largest supermarket chains in Cyprus, with a presence in four major cities and expansion plans underway for a fifth. The company operates 21 stores, two central warehouses, and an eCommerce shop. In addition, the Bean Bar...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/alphamega-success-story"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2706&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Heidi Immonen</name><uri>https://community.m-files.com/members/heidi-immonen</uri></author><category term="Customer Case Study" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Customer%2bCase%2bStudy" /></entry><entry><title>Webinar | Insurance AI is Only as Good as its Context</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/webinar-insurance-ai-is-only-as-good-as-its-context" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/webinar-insurance-ai-is-only-as-good-as-its-context</id><published>2026-06-03T06:51:34Z</published><updated>2026-06-03T06:51:34Z</updated><content type="html">&lt;a href="https://app.sequel.io/m-files/insurance-ai-is-only-as-good-as-its-context?utm_source=community&amp;amp;utm_medium=web-content&amp;amp;utm_content=post&amp;amp;utm_campaign=WW-2026-Q3-WBN-LIVE-INS-WEBINAR-CST-PRS" rel="noopener noreferrer" target="_blank"&gt;WATCH ON-DEMAND&lt;/a&gt;

Insurance doesn&amp;rsquo;t have an AI problem. It has a context problem. Underwriting, claims, and compliance teams are still working across fragmented submissions, policy files, emails, and legacy systems &amp;mdash; slowing decisions and ...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/webinar-insurance-ai-is-only-as-good-as-its-context"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2698&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Ana Hasbun</name><uri>https://community.m-files.com/members/ana-hasbun</uri></author><category term="English" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/English" /><category term="Webinar" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Webinar" /></entry><entry><title>M-Pulse Customer Newsletter | May 2026</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter-may-2026" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter-may-2026</id><published>2026-05-27T13:14:00Z</published><updated>2026-05-27T13:14:00Z</updated><content type="html">













In this newsletter edition, we&amp;rsquo;ll cover:

Upcoming Webinar -&amp;nbsp;Turning AI into Action: Real Use Cases for Document-Driven Work
Article by M-Files CPO -&amp;nbsp;AI Has A Trust Problem. Documents And Context Can Solve It
M-Files Nam...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter-may-2026"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2694&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Ana Hasbun</name><uri>https://community.m-files.com/members/ana-hasbun</uri></author><category term="English" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/English" /><category term="M-Pulse" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/M_2D00_Pulse" /></entry><entry><title>Article | ​AI Has A Trust Problem. Documents And Context Can Solve It</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/ai-has-a-trust-problem-documents-and-context-can-solve-it" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/ai-has-a-trust-problem-documents-and-context-can-solve-it</id><published>2026-05-19T07:25:11Z</published><updated>2026-05-19T07:25:11Z</updated><content type="html">AI is only as trustworthy as the information behind it.
In his latest Forbes Technology Council article, M-Files CPO Tony Grout explores why many enterprise AI initiatives struggle to scale beyond pilots and isolated use cases.
The challenge isn&amp;amp;rsqu...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/ai-has-a-trust-problem-documents-and-context-can-solve-it"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2690&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Ana Hasbun</name><uri>https://community.m-files.com/members/ana-hasbun</uri></author><category term="English" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/English" /><category term="Article" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Article" /></entry><entry><title>Webinar | Turning AI into Action: Real Use Cases for Document-Driven Work</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/webinar-turning-ai-into-action-real-use-cases-for-document-driven-work" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/webinar-turning-ai-into-action-real-use-cases-for-document-driven-work</id><published>2026-05-12T07:08:11Z</published><updated>2026-05-12T07:08:11Z</updated><content type="html">&lt;a href="https://app.sequel.io/m-files/turning-ai-into-action?utm_source=community&amp;amp;utm_medium=web-content&amp;amp;utm_campaign=WW-20260625-WBN-AINO-COPILOT-FULL-DB-MF&amp;amp;utm_content=post" rel="noopener noreferrer" target="_blank"&gt;WATCH ON-DEMAND&lt;/a&gt;
AI only delivers value when it operates on trusted, context-rich information. With Context-First Document Management, M-Files brings AI into real business processes&amp;mdash;connecting documents, people, and workflows so AI can deliver a...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/webinar-turning-ai-into-action-real-use-cases-for-document-driven-work"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2687&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Ana Hasbun</name><uri>https://community.m-files.com/members/ana-hasbun</uri></author><category term="English" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/English" /><category term="M-Files AI" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/M_2D00_Files%2bAI" /><category term="Webinar" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Webinar" /></entry><entry><title>M-Pulse Customer Newsletter | April 2026</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter-april-2026" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter-april-2026</id><published>2026-04-30T06:25:17Z</published><updated>2026-04-30T06:25:17Z</updated><content type="html">








Highlights


















In this newsletter edition, we&amp;rsquo;ll cover:

New Quality, Contract, and Tax Advisory Solutions&amp;nbsp;- Now Available
Register for our&amp;nbsp;upcoming M-Files &amp;amp; Microsoft event&amp;nbsp;in Espoo, Finland
Meet us a...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter-april-2026"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2682&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Ana Hasbun</name><uri>https://community.m-files.com/members/ana-hasbun</uri></author><category term="English" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/English" /><category term="M-Pulse" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/M_2D00_Pulse" /></entry><entry><title>Event in Espoo, Finland | Luotettavaa tekoälyä – konkreettisia tuloksia Microsoftin ja M-Filesin avulla</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/event-finland-microsoft-june2026" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/event-finland-microsoft-june2026</id><published>2026-04-27T07:10:45Z</published><updated>2026-04-27T07:10:45Z</updated><content type="html">This event has passed.
Tervetuloa yhteistapahtumaamme:
&amp;nbsp;&amp;nbsp;&amp;nbsp;keskiviikona 10.06.2026
&amp;nbsp;&amp;nbsp;&amp;nbsp;klo 8.15 - 16.00 (verkostoituminen klo 14.00 - 16.00)
&amp;nbsp;&amp;nbsp;&amp;nbsp;Microsoftin p&amp;auml;&amp;auml;konttori, Keilalahdentie 2-4, 02150 Es...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/event-finland-microsoft-june2026"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2680&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Ana Hasbun</name><uri>https://community.m-files.com/members/ana-hasbun</uri></author><category term="Finnish" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Finnish" /><category term="Event" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Event" /></entry><entry><title>M-Files at 2026 Microsoft AI Tours</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/meet-us-at-upcoming-2026-microsoft-ai-tours" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/meet-us-at-upcoming-2026-microsoft-ai-tours</id><published>2026-04-15T10:04:00Z</published><updated>2026-04-15T10:04:00Z</updated><content type="html">Take your business to the frontier of AI.
We were at 9 Microsoft AI Tour Events in 2026!&amp;nbsp;
These were free, one-day Microsoft events where we learned from experts on cutting-edge AI.




Events where we participated:





City
Date
Registration

...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/meet-us-at-upcoming-2026-microsoft-ai-tours"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2620&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Ana Hasbun</name><uri>https://community.m-files.com/members/ana-hasbun</uri></author><category term="M-Files &amp;amp; Microsoft 365" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/M_2D00_Files%2b_2600_amp_3B00_%2bMicrosoft%2b365" /><category term="Event" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Event" /></entry><entry><title>Event in London, UK | The M-Files and Microsoft Connected Content Summit 2026</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/event-the-m-files-and-microsoft-connected-content-summit-2026-london-uk" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/event-the-m-files-and-microsoft-connected-content-summit-2026-london-uk</id><published>2026-03-30T12:24:39Z</published><updated>2026-03-30T12:24:39Z</updated><content type="html">This event has passed.
Date:&amp;nbsp;April 29, 2026
Time: 9:00 AM &amp;ndash; 3:00 PM&amp;nbsp;(networking and optional 1:1 meeting opportunities until 5:00PM)
Place:&amp;nbsp;Microsoft Office -&amp;nbsp;2 Kingdom St. Paddington, London W2 6BD, UK











Join Us fo...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/event-the-m-files-and-microsoft-connected-content-summit-2026-london-uk"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2667&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Ana Hasbun</name><uri>https://community.m-files.com/members/ana-hasbun</uri></author><category term="Complementing Microsoft" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Complementing%2bMicrosoft" /><category term="Event" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Event" /></entry><entry><title>M-Pulse Customer Newsletter | March 2026</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter---march-2026" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter---march-2026</id><published>2026-03-25T15:54:02Z</published><updated>2026-03-25T15:54:02Z</updated><content type="html">








Highlights


















In this newsletter edition, we&amp;rsquo;ll cover:

New Native Experiences within&amp;nbsp;Microsoft 365 Copilot, Copilot Agent Builder, and Microsoft 365 Search
Register for our&amp;nbsp;upcoming M-Files &amp;amp; Microsoft eve...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/m-pulse-customer-newsletter---march-2026"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2663&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Ana Hasbun</name><uri>https://community.m-files.com/members/ana-hasbun</uri></author><category term="English" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/English" /><category term="M-Pulse" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/M_2D00_Pulse" /></entry><entry><title>Success Story | How Backyard Discovery Eliminated Operational Friction and Accelerated Global Engineering Workflows</title><link rel="alternate" type="text/html" href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/success-story-how-backyard-discovery-eliminated-operational-friction-and-accelerated-global-engineering-workflows" /><id>https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/success-story-how-backyard-discovery-eliminated-operational-friction-and-accelerated-global-engineering-workflows</id><published>2026-03-23T08:30:00Z</published><updated>2026-03-23T08:30:00Z</updated><content type="html">Backyard Discovery, a manufacturer of outdoor lifestyle products, has transformed how it manages engineering information and collaborates globally with M-Files. As the company expanded its product portfolio and international operations, it needed a f...(&lt;a href="https://community.m-files.com/blogs-65091858/b/customer-success-news/posts/success-story-how-backyard-discovery-eliminated-operational-friction-and-accelerated-global-engineering-workflows"&gt;read more&lt;/a&gt;)&lt;img src="https://community.m-files.com/aggbug?PostID=2648&amp;AppID=15&amp;AppType=Weblog&amp;ContentType=0" width="1" height="1"&gt;</content><author><name>Oona Lipsonen</name><uri>https://community.m-files.com/members/oona.lipsonen_4000_m_2d00_files.com</uri></author><category term="Customer Case Study" scheme="https://community.m-files.com/blogs-65091858/b/customer-success-news/archive/tags/Customer%2bCase%2bStudy" /></entry></feed>