Losing Hyperlinks when Saving As PDF

Question

I have a Word document that has a table of contents and hyperlinks to web pages. When I click on the table of contents, it hyperlinks to that section of the document. The web hyperlinks also opens the browser. 
 In M-Files, I go to 'Sharing, Email and PDF' and select either 'Save as PDF' or 'Convert to PDF (add separate file)'. When I select these options, I lose the hyperlinks in the document. I am not able to click on the Table of Contents and go directly to that section of the document. 
 However, If I run this through a workflow that converts it to PDF in the end, the hyperlinks on the Table of Contents remain clickable, and so to the web page links. 
 Does anyone have an idea why i'm losing the hyperlinks? Thanks.

Craig Hawker · Answer

So Joonas Linkola - who is incredible at finding stuff like this - pointed out to me that there is actually a tracker item. It doesn't specifically speak about table of contents, but it does seem to be the same underlying issue. The tracker item ID is 128483. 
 Please do send me your company details and I can add you as someone who has requested this. 
 Regards, 
 Craig.

ssential · Answer

This is very common in my organization: 
 When introducing the "Convert to PDF" option to users. It's a great way to show them that a single ID can manage the working file and the PDF (multi-file), but I also emphasize to them the M-Files option here is a convenience PRINT pdf feature - so like physical printing, any hyperlinks, TOCs will not be respected. 
 So you're correct. If you have a more complex document (with special formatting, hyperlinks, TOCs) then use the original application (like Word) to create the PDF. 
 You may also want to train your users to utilize the "Save As..." then "File Type..." > PDF - and users can Replace the previous PDF. All depends on how technical your PDF is.

Losing Hyperlinks when Saving As PDF

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