Hi everyone,
Lately we have experienced strange behavior with latest M-Files version 21.5.10227.5. We have a general feeling that everything slowed down a bit.
During our testing yesterday, we have experienced problems with memory when we tried to move document into next workflow step (in our case publishing state where we create PDF and link working copy with that released document type). We have as experienced problems when trying to preview document (here we convert document into PDF and show final PDF in preview window).
This is an error occurring when we move document into next workflow step:
CoScriptObjectFactory.cpp, 465, Not enough memory resources are available to complete this operation. (0x8007000E) ScriptErrorHelper.cpp, 96, Not enough memory resources are available to complete this operation. (0x8007000E) MDispatchExImpl.h, 694, Not enough memory resources are available to complete this operation. (0x8007000E) MDispatchExImpl.h, 994, Not enough memory resources are available to complete this operation. (0x8007000E) MetadataCardAction.cpp, 386, Not enough memory resources are available to complete this operation. (0x8007000E) MetadataCardAction.cpp, 570, Not enough memory resources are available to complete this operation. (0x8007000E) MetadataEditor.cpp, 2967, Not enough memory resources are available to complete this operation. (0x8007000E) MetadataModel.cpp, 4266, Not enough memory resources are available to complete this operation. (0x8007000E) MetadataModel.cpp, 4703, Not enough memory resources are available to complete this operation. (0x8007000E) ElectronicSignatureUIHelper.cpp, 235, Not enough memory resources are available to complete this operation. (0x8007000E) MetadataModel.cpp, 12191, Not enough memory resources are available to complete this operation. (0x8007000E) CoVaultMountingDocumentOperations.cpp, 3204, Not enough memory resources are available to complete this operation. (0x8007000E) DocumentCache.cpp, 11283, Not enough memory resources are available to complete this operation. (0x8007000E) DocumentCache.cpp, 11392, Not enough memory resources are available to complete this operation. (0x8007000E) DocumentCache.cpp, 19559, Not enough memory resources are available to complete this operation. (0x8007000E) RPCMethodCallWithRetry.h, 35, Not enough memory resources are available to complete this operation. (0x8007000E) RPCMethodCallWithRetry.h, 35, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperations.cpp, 12721, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperations.cpp, 7386, Not enough memory resources are available to complete this operation. (0x8007000E) MCallInLoop.h, 712, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperationsHelper.cpp, 4170, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperationsHelper.cpp, 3731, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperationsHelper.cpp, 9381, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperationsHelper.cpp, 9972, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperationsHelper.cpp, 27544, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperationsHelperPrivate.cpp, 2908, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperationsHelperPrivate.cpp, 3120, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperationsHelperPrivate.cpp, 3503, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperationsHelperPrivate.cpp, 3752, Not enough memory resources are available to complete this operation. (0x8007000E) RPCDocumentOperationsHelper.cpp, 11627, Not enough memory resources are available to complete this operation. (0x8007000E) ViewerFiles.cpp, 279, Not enough memory resources are available to complete this operation. (0x8007000E) ViewerFiles.cpp, 1247, Not enough memory resources are available to complete this operation. (0x8007000E) ViewerFiles.cpp, 1310, Not enough memory resources are available to complete this operation. (0x8007000E) ViewerFiles.cpp, 799, Not enough memory resources are available to complete this operation. (0x8007000E) (M-Files 21.5.10227.5)
Another error occurred with preview, preview just haven't shown anything:
Looking into what could cause a problems, we have inspected memory consumption on server/client, it was roughly around 60/80%. DB used most of the RAM. Originally we thought perhaps DB got too slow (we actually do not have all too many documents on this server, it is our testing instance) so we have done DB optimization. It has not helped. We have tried to restart the client multiple times as it seemed to do something with preview (but actually everything is prepared on server side) and it has not helped. After restarting server and all related services e.g. indexing services we were able again to preview and move documents to next workflow step.
It is very strange, we have not experienced this before. We have a lot on that server but it seems somehow MFiles server needed a lot of memory for such a simple actions.
Do you have experienced anything similar? Or any idea what could happened? As mentioned, we had still enough memory for executions.
Thanks.
Dejan
