Issue when saving multiple files from Outlook

Hi all,

We are experiencing a recent issue for our admin team. They regularly upload emails directly from M-Files that are related to event attendance, these typically come in groups of 20-30 but sometimes can be as high as 100. Upon selecting all the emails and choosing to upload, they get the normal Create Document window which is then filled out with the appropriate metadata. Finally, they click Create All.

In the past, this has uploaded all of the emails one at a time with the specified metadata without any issues. Recently however, after anywhere between 2 and 10 emails have been uploaded, the process will halt and the Create Document window will pop up again, asking the user to complete all the metadata info as they did at the start. As you can imagine, this is rather frustrating for our staff when there are many emails to be saved to M-Files.

Has anyone else experienced this or something similar? Any ideas/solutions?

Parents
  • Have just completed a similar operation although with max around 25 - 30 mails in one go. Did not experience any issues.

    Not long ago a client had general issues with operations not completing as expected. It turned out that their server was overloaded and ran on 100% CPU usage for periods of many seconds. This lead to timeout failures in certain operations. I wonder if this might be the case for you as well?

Reply
  • Have just completed a similar operation although with max around 25 - 30 mails in one go. Did not experience any issues.

    Not long ago a client had general issues with operations not completing as expected. It turned out that their server was overloaded and ran on 100% CPU usage for periods of many seconds. This lead to timeout failures in certain operations. I wonder if this might be the case for you as well?

Children