PDF conversion takes veeryyyy long (client-side)

Question

Hi there 
 We have a client where some users have some difficulties with converting word documents into PDF's (separate file). A 1-2 page document can take up to 1 minute until it is converted. It is actually not the PDF conversion itself which takes a lot of time, but the time until the multifile document is created and the PDF is visible in the M-Files client. 
 Is there any issue known from M-Files side since one of the last updates? This worked well before. 
 Are there any other things which have to be checked to solve this problem? 
 
 Would appreciate your hints. 
 
 Kind regards, 
 Dario

Timo Lahti · Answer

Hi there, 
 
 This is an open issue that our product development is currently working on. 
 As a workaround, you could use external tools to convert files as PDFs, which you could then drag to the document vault. 
 The issue report ID for this is 164636. The actual fix should be in place at the November release at the latest.

Timo Lahti · Answer

The issue should have been fixed already in 22.10, so please send a new support request about this issue to m-Files Support.