Dear Customers and Partners,
We are excited to announce an important infrastructure update to our SaaS platform, designed to enhance performance, scalability, and security across all regions where we operate.
As part of this update, we will be releasing a new version of our product between September and November 2025. This release will involve the decommissioning of our current virtual machines and the deployment of new instances hosted in Microsoft Azure across multiple regions.
What This Means for You
If your organization has whitelisted the public IP addresses of our current virtual machines, please be aware that these IPs will change as part of this rollout. To ensure uninterrupted access to our services, we kindly ask you to update your firewall and network configurations with the new IP addresses listed below.
New Public IP Addresses
Please find the updated list of IP addresses by region in the table below:
|
Country code |
Primary datacenter region and location |
Secondary datacenter region and location |
Public IPs |
|
US |
East US 2, Virginia |
Central US, Iowa |
PROD-US-01: 52.179.130.134 |
|
CA |
Canada Central, Toronto |
Canada East, Quebec City |
PROD-CA-01: 52.237.24.134 |
|
GB |
UK South, London |
UK West, Cardiff |
PROD-GB-01: 4.234.193.211 |
|
AU |
Australia East, New South Wales |
Australia Southeast, Victoria |
PROD-AU-01: 4.197.192.151 |
|
FR |
France Central, Paris |
France South, Marseille |
PROD-FR-01: 4.212.243.220 |
|
CH |
Switzerland Norths, Zurich |
Switzerland West, Geneva |
PROD-CH-01: 172.161.39.231 |
|
DE |
Germany West Central, Frankfurt |
Germany North, Berlin |
PROD-DE-01: 4.185.45.79 |
|
SG |
Southeast Asia, Singapore |
East Asia, Hong Kong |
PROD-SG-01: 52.187.89.164 |
|
NO |
Norway East, Oslo |
Norway West, Stavanger |
PROD-NO-01: 20.251.211.80 |
Timeline
- Start of rollout: September 2025
- Completion expected by: November 2025
We recommend updating your configurations before the end of August 2025 to avoid any service disruptions.
Need Help?
If you have any questions or require assistance with this transition, please don’t hesitate to contact our support team. We’re here to help ensure a smooth and seamless update for your organization.
Thank you for your continued trust and partnership.
Warm regards,
