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What's up with m-files licensing

My users are getting license expires in 14 days.

Never had that before and we have been using m-files for 3 years. in the last 2 years we have paid the support fee.

Does m-files stop working if you don't pay the support fee? Do you lose functionality?
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  • Hi,

    @SteveV: If you are concerned when I suggest you raise this immediately with your reseller or Channel Account Manager (basically: whoever you bought M-Files through). If the server licence does expire in ~10 days then you will need to apply a new one, and it will need to be generated by M-Files. This can take a few days so it's best to get the process started.

    Just to clarify: we are not "deperpetualising" any licences. M-Files previously offered licensing models for both "perpetual" and "subscription", with the "subscription" model requiring less capital expenditure from customers and providing them with additional flexibility. M-Files is no longer selling perpetual licences, but we are not doing anything to affect customers who already have valid perpetual licences; you can continue to use your software within the existing licensing terms. Of course, over time, new features or functionality may only appear in our subscription "M-Files Online" program (not to be confused with our cloud offering) and perpetual licensees may not gain access to these. But I am unaware of any plans to "deperpetualise" any existing licence or to adversely impact existing support and maintenance contracts.

    If you have concerns or queries then please do speak to your Channel Account Manager or reseller. If your questions aren't answered by the official information that we have already published then I am sure that our Product Marketing department would be happy to answer them separately.

    Regards,

    Craig.
Reply
  • Hi,

    @SteveV: If you are concerned when I suggest you raise this immediately with your reseller or Channel Account Manager (basically: whoever you bought M-Files through). If the server licence does expire in ~10 days then you will need to apply a new one, and it will need to be generated by M-Files. This can take a few days so it's best to get the process started.

    Just to clarify: we are not "deperpetualising" any licences. M-Files previously offered licensing models for both "perpetual" and "subscription", with the "subscription" model requiring less capital expenditure from customers and providing them with additional flexibility. M-Files is no longer selling perpetual licences, but we are not doing anything to affect customers who already have valid perpetual licences; you can continue to use your software within the existing licensing terms. Of course, over time, new features or functionality may only appear in our subscription "M-Files Online" program (not to be confused with our cloud offering) and perpetual licensees may not gain access to these. But I am unaware of any plans to "deperpetualise" any existing licence or to adversely impact existing support and maintenance contracts.

    If you have concerns or queries then please do speak to your Channel Account Manager or reseller. If your questions aren't answered by the official information that we have already published then I am sure that our Product Marketing department would be happy to answer them separately.

    Regards,

    Craig.
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