Can't access vault

Hi Community. I have been having issue logging into a vault since I migrated my M-Files to the cloud.

Each time I try accessing a particular vault, I get a login box which should not be so (it's supposed to redirect me to microsoft login page) , and even when I fill my credentials in the box, it gives authentication failed.

Please assist.

Thank you.

Parents

0 Joonas Linkola 1 month ago

I suggest contacting your M-Files reseller or whoever managed the cloud migration for you. Some additional configuration is likely required to enable federated authentication with Microsoft Entra ID.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Blessing 1 month ago in reply to Joonas Linkola

Thank you so much for the response, but I forgot to also point out that the issue is peculiar to just two staff.

Could it still be be a federated authentication issue?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Joonas Linkola 1 month ago in reply to Blessing

If everyone is using the same address to connect to the vault and are using the same authentication type (Windows) then the issue may be caused by something else. But if those users have login accounts which are configured to use M-Files authentication, for instance, then it could be normal behavior.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Reply

0 Joonas Linkola 1 month ago in reply to Blessing

If everyone is using the same address to connect to the vault and are using the same authentication type (Windows) then the issue may be caused by something else. But if those users have login accounts which are configured to use M-Files authentication, for instance, then it could be normal behavior.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Children

No Data