Hubshare - How to save annotations?

Hi Chris,

After you add your first annotation or do any kind of modifications with the annotations (1), you will be able to see the Saving icon on top the right corner (2).

Could you tell me more about your environment? Cloud or onpremise? Which version? If cloud, which region/url? Thank you.

Could you tell me more about your environment? Cloud or onpremise? Which version? If cloud, which region/url? Thank you.

Sorry for the delay. It is cloud, it's our demo site as provided by M-Files. (demo-ca.hubshare.com)
I took another look, you're right the Save icon does appear when doing any sort of drawing or other annotation and that works as expected, but it seems specifically for the comment no save icon appears:

Looking at it in more detail it seems the issue is when replaying to a comment made on the M-Files side. I can click annotate and click Note while in Hubshare and there I do get a save button. But If I simply click on a note made from M-Files and try to reply no save button appears. In fact if I select annote in Hubshare the note from M-Files is no longer visible, eg:

Yellow is from M-Files, Orange is from Hubshare. Both visible in View mode

But when I click on Annotate the yellow M-Files note is no longer accessible.

Hi Chris

Thanks a lot for the details and the investigations finding out what's happening.

We tracked this defect in our system and the engineering team will handle this problem in the coming weeks. Please follow our Product Update and Release notes to find when it will be fixed. The reference is HUB-679.

I'll try to send a message here when the problem is fixed too.

Best regards