M-Files is a 2025 Gartner Peer Insights Customers' Choice for Document Management
➡️Download the report!

Options
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Replies 14 replies
  • Subscribers 18 subscribers
  • Views 1146 views
  • Users 0 members are here
Related

Issues after updating to M-Files Version 25.8.15085.11

Harpreet

 After the upgrade, the application is not functioning as expected. Below are the observed problems:

1. Error on Save:
When attempting to save, the following message appears:
“This action cannot be completed because the other program is busy.”
2. Reboot Ineffective:
Restarting the system does not resolve the issue.
3. M Drive Renamed:
The usual “M: Drive” has been renamed to RAM Disk (M:). This change may be linked to the issue.
4. Reinstallation Failed:
Uninstalling M-Files, rebooting, and reinstalling the same version does not resolve the problem. 

5. Missing Files – User Impact:
Some previously saved files are missing. These were documents converted into Multi-File documents in M-Files.

Could all this be related to this registry value missing error:

Thanks in advance!

Parents
  • 0

    Just a note to add we'd seen similar issues here, worth noting is that no M-Files generated errors were seen in EventViewer but we did see explorer crashing which then threw M-Files. 

    Uninstalling and then re-installing our specific client only package seemed to resolve most of the issues, we also run TrendMicro so will look into that too. Uninstalling the updated package was difficult at times and often the uninstaller hung. 

Reply
  • 0

    Just a note to add we'd seen similar issues here, worth noting is that no M-Files generated errors were seen in EventViewer but we did see explorer crashing which then threw M-Files. 

    Uninstalling and then re-installing our specific client only package seemed to resolve most of the issues, we also run TrendMicro so will look into that too. Uninstalling the updated package was difficult at times and often the uninstaller hung. 

Children
No Data
M-Files
M-Files Support


© 2025 M-Files, All Rights Reserved.