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Client hangs on further searches after the first one

PetriJR

When I open the client (old or new) and press enter on the Search-field (without any content), it returns to me quite quickly a good list of objects. I can work with all objects, no problem there. But when I go back to Search-field and press enter the second time, the waiting-bar appears and the search just never ends, at least as long as I have patience to wait for it to finish. The only way to recover is to kill the client and restart it, then I am able to do one search again, but after that same thing...

Any ideas why this might happen and what could I do to debug and/or fix it? Same thing happens in my local laptop server (so no networking outside of my laptop) as well as separate windows server computer (which I access over VPN). These are quite new vaults so not that much data in them yet so data amount shouldn't be an issue. It becomes quite frustrating to try and do any development as I have to kill and restart the client constantly.

Regards,

- Petri

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  • 0

    I saw the same problem over the weekend while implementing a major change in external sources on a customer's on premise system. When the change had completed successfully I took the opportunity to update Compliance Kit, Smart Classifier, Discovery, and Property Calculator. Today I do not see the problem. So most likely it was related to one of the add-ons, but I cannot tell which one.
    You should start out with making sure all add-ons are up to date. If time permits it you could update one at a time and check whether that helped. This way you can probably identify the culprit if that is important to you.

  • 0 in reply to bright-ideas.dk

    The comment from PetriJR may very well explain what I saw. The major change in external source caused updates to hundreds of thousands of objects which would affect indexing as well. When done, indexing at some point would be back to normal workload and search could respond in a timely fashion next day.

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