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Convert to PDF not functioning correctly.

Former Member
Former Member
Hi,
Having this issue on an 3 pc's (the other 100 working fine)
Server and Client running version 2015.3(11.3.4330.130)
The user right clicks on an excel document in the vault, and then chooses 'Sharing email and pdf" and then 'Convert to pdf(adds a seperate file)' the file prints to their default printer and does not create the pdf. If i try it on another pc and the same excel file, it converts it fine.
Tried so far:
removed and reinstalled the pdf-xchange driver - this did not work.
Removed and reinstalled the client - this did not work.
removed client and pdf-exchange driver. Restarted pc and installed mfiles (mfiles autoinstalled the pdf-exchange driver). Issue still persists.
Clients are all running windows 10 (various versions)



  • It is correct that we have not observed this prior to windows 1709 (at least not to my knowledge). But then it came around the same time is M-Files 2018. I'm not sure whether the deciding factor is the new M-Files version or the Windows version. You said that you have observed it on M-Files 2015.3 as well, so perhaps it is indeed related to Windows 1709 in combination with PDF-Exchange and Excel.
  • Former Member
    Former Member
    The issue seemed to be resolved and appeared again with the last Windows major update, yet now it's facing in fewer cases. No version connections nor server ones, that's what puzzles me. Sometimes it appears to be saved for print as a broken, what can be fixed with an opening via Adobe Reader or this tool https://edit-pdf.pdffiller.com/ but not solid
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