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GMAIL AS EXTERNAL MAIL SOURCE

Eckhardt 
Hello, I would like to import emails from Gmail. I followed the following document:

https://support.m-files.com/supportportal/article-details/url?recordId=mfiles-ka-392550

But it doesn't work. I get the following error message:


CoSnapInComponent.cpp, 905, Fehler bei der Kommunikation mit dem Mailserver 'imap.gmail.com:993'. (0x800400EC)
CoSnapIn.cpp, 949, Fehler bei der Kommunikation mit dem Mailserver 'imap.gmail.com:993'. (0x800400EC)
Item_ExternalLocation.cpp, 211, Fehler bei der Kommunikation mit dem Mailserver 'imap.gmail.com:993'. (0x800400EC)
Item_ExternalLocation.cpp, 261, Fehler bei der Kommunikation mit dem Mailserver 'imap.gmail.com:993'. (0x800400EC)
Item_ExternalLocation.cpp, 629, Fehler bei der Kommunikation mit dem Mailserver 'imap.gmail.com:993'. (0x800400EC)
RPCMethodCallWithRetry.h, 50, Fehler bei der Kommunikation mit dem Mailserver 'imap.gmail.com:993'. (0x800400EC)
RPCMethodCallWithRetry.h, 50, Fehler bei der Kommunikation mit dem Mailserver 'imap.gmail.com:993'. (0x800400EC)
RPCExternalLocationsAdmin.cpp, 885, Fehler bei der Kommunikation mit dem Mailserver 'imap.gmail.com:993'. (0x800400EC)
RPCExternalLocationsAdmin.cpp, 286, Fehler bei der Kommunikation mit dem Mailserver 'imap.gmail.com:993'. (0x800400EC)
RPCExternalLocationsHelper.cpp, 1747, Fehler bei der Kommunikation mit dem Mailserver 'imap.gmail.com:993'. (0x800400EC)
RPCExternalLocationsHelper.cpp, 1747, Fehler bei der Authentifizierung. (0x80040162)
RPCExternalLocationsHelper.cpp, 1873, Fehler bei der Authentifizierung. (0x80040162)
ExternalMailSourceClient.cpp, 177, Fehler bei der Authentifizierung. (0x80040162)
ExternalMailSourceClient.cpp, 848, Fehler bei der Authentifizierung. (0x80040162)
ExternalMailSourceClient.cpp, 848, Keine Fehlerbeschreibung von M-Files verfügbar. (0x80040154)
(M-Files 24.12.14341.6 2025-01-07T00:20:40.611Z)

Can someone help me?
Thank you




Parents
  • 0

    The error stack suggests are problem with the authentication. Double-check the client ID and client secret in the mail source configuration and that you provided the correct credentials for the inbox when asked to authenticate.

  • 0 in reply to Joonas Linkola 
    Zuerst habe ich die Admin-Konsole über einen M-Files-Client gestartet. Nun habe ich dasselbe direkt auf dem M-Files-Server versucht. Auch ohne Erfolg.
    Als ich die Fehlermeldungen gegoogelt habe, bin ich auf folgendes gestoßen. Vielleicht gilt das auch für Gmail?:

    https://support.m-files.com/supportportal/article-details/url?recordId=Azure-AD-TLS-1-0-and-1-1-Error

    MPropertyPage2.cpp, 102, Fehler bei der Authentifizierung. (0x80040162)
    MPropertySheet2.cpp, 143, Fehler bei der Authentifizierung. (0x80040162)
    PropertySheetExternalLocation.cpp, 397, Fehler bei der Authentifizierung. (0x80040162)
    PropertySheetExternalLocation.cpp, 592, Fehler bei der Authentifizierung. (0x80040162)
    ExternalMailSourceClient.cpp, 107, Fehler bei der Authentifizierung. (0x80040162)
    ExternalMailSourceClient.cpp, 848, Fehler bei der Authentifizierung. (0x80040162)
    ExternalMailSourceClient.cpp, 848, Klasse nicht registriert. (0x80040154)
    (M-Files 22.9.11816.9 2025-01-07T23:48:10.405Z)

  • +1 in reply to Eckhardt

    It certainly doesn't hurt to make sure your server is using TLS 1.2 or higher for the outgoing connections. TLS 1.0 and 1.1 are considered unsecure these days so it's recommended to disable them anyway.

    One thing I noticed from your error stacks: in the first one the version was 24.12 but in the second one 22.9. Is 22.9 your M-Files Server version? It is already over two years old so you could also consider upgrading the server in case there have been some relevant fixes in the later releases.

  • 0 in reply to Joonas Linkola 
    Hello Joonas,
you found the error!

    I was surprised that the mfiles server still had this old version. The settings were set to automatic updates. mfiles had also downloaded the new versions but not installed them. I then started the installation manually, but nothing happened. No error message either. I then downloaded the current installation file from the mfiles website and started the installation again. Now an error message came: "The .NET Framework version is out of date. Install .NET Framework 4.7.2 or later." I then updated the .NET Framework version to 4.8. I was then able to install the new mfiles server version without any problems. Access to Google worked without any problems with the current version. Thank you! You helped me a lot!

    Best regards
    Björn Eckhardt

Reply
  • 0 in reply to Joonas Linkola 
    Hello Joonas,
you found the error!

    I was surprised that the mfiles server still had this old version. The settings were set to automatic updates. mfiles had also downloaded the new versions but not installed them. I then started the installation manually, but nothing happened. No error message either. I then downloaded the current installation file from the mfiles website and started the installation again. Now an error message came: "The .NET Framework version is out of date. Install .NET Framework 4.7.2 or later." I then updated the .NET Framework version to 4.8. I was then able to install the new mfiles server version without any problems. Access to Google worked without any problems with the current version. Thank you! You helped me a lot!

    Best regards
    Björn Eckhardt

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