M-Files Managed Services are a dedicated services product to ensure undisturbed system usage and continuous development for M‑Files customers and their specific environments.

Managed Service supports M‑Files users to work efficiently for your organization with minimized disruptions.

• Increase ROI: Services team utilizes their expertise, experience, and knowledge
  of the customer environment to help customers get the most out of M-Files.
• Reduce Risk: Managed Services reduces the risk of costly system errors
  and disruptions.

ITIL* compliant practices and processes

ON-DEMAND WEBINAR: Discover M-Files Managed Services: Designed to support your business growth

Our managed service packages are suitable for all kinds of companies and needs. Choose the level of service best suited for your needs.

Managed Service Silver

Technical consultant at your service. Structured way of managing your solution with regular meetings, solution health check and allocated hours to implement changes.

Managed Service Gold

Service Team at your service. Service Manager and Technical Consultants enabling effective support and controlled changes. In addition to the value offered within Silver, the Gold package includes strategic service roadmap planning days and planning of activities to drive user adoption.

Managed Service Platinum

High value service package with all Gold benefits and more. Annual Information Security check as one key extra benefit atop Gold package.

"For my point of view, the biggest benefits for using M-Files Managed Services is, that our users get the immediate help that they need from M-Files support team and also that we can be sure that with the proactive monitoring we can rely the system stays up and running. On the other hand, when we need to do maintenance or development work, we can rely that the solutions made for us are the best for our environment."

Anna Hannonen
M-Files Solution Manager
SSAB

"We have an operational monthly meeting and every two weeks a more technical weekly meeting with the service manager and the development team. The biggest benefits of M-Files Managed Services for Valio have definitely been the dedicated team and the service manager, who has everything under control. It is valuable for the customer to have a dedicated service manager, who monitors that everything is done from both sides. We also always get help quickly with problem situations."

Teemu Hänninen & Iiro-Petteri Alhonmäki
Service Managers
Valio Oy