• Service Governance

• Consistent Monthly Touchpoints with Customer and CSM

• Consultative sessions with the customer to scope the next project engagement

• ROI analysis for M-Files solution and the customers business use cases

• Creation of additional customer support portal accounts setup for new team members

• Providing Documentation to customer on standard M-Files features or add-ons

• M-Files upgrade support and testing

• Application-Level Incident Resolution

• Support for custom integrations, vault applications, and scripts

• Additional configuration of the M-Files Solution

• Configuration of new product features or add-ons

• Specification work and small-scale development

• Information Security check

• Solution Environment health check

• Planning targeted communication to different stakeholders to support user adoption and ensure return on investment

• Identification of M-Files User roles and support for planning training plans for each role

• Aligning Training actions and Learning needs with Customer's business requirements

• Evaluation of user adoption to discover additional training needs to maximize business value from the M-Files solution

• Delivery of M-Files standard training events, customized training events, or development of customized solution specific training materials