Implementing a new IT project requires many different types of changes within the company, this includes the people, process, and of course technology. This case study focuses on how the people part of the trifactor was successfully managed by one of our customers. One case that stood out to us was the story of a Real Estate and Development company. They were able to spearhead the change management process and achieve user buy-in. We are delighted to share their journey with you.
To understand how this company systematically managed the upcoming change and forecasted its effect on their business and employees, we interviewed one of their managers. We discussed how they were able to engage their employees and achieve a high level of user adoption to maximize their ROI in a relatively short period of time.
The interviewee was the company’s M-Files project manager whose responsibilities included leading workshops, configurations, data migration, testing, and training. Change management was something this company had thought about in detail, right from the beginning of their M-Files project development phase. They took into consideration how the new project would affect their existing processes, give birth to new processes, and change the way employees currently worked. Right from the project development phase, they employed the help of M-Files consultants to plan workshops and build training courses for their staff.
Firstly, they ensured they had executive buy-in with the development of their data governance policies. Thereafter, they developed some key communication tools to help roll
out the project and encourage user adoption.