To provide you a better and more efficient way to submit your support tickets, we will manage all new tickets via the M-Files Support Portal. This means we will discontinue the option to open technical support cases via email requests after October 1st, 2024.
Please note the upcoming change:
- All new technical support cases must be submitted through the M-Files Support Portal.
- We will discontinue the option to open technical support cases via email requests.
- Phone support 24/7 remains for emergency situations and voice mail.
You can start using the M-Files Support Portal now! The portal allows you to:
- Get support from us faster and more efficiently with enhanced support experience.
- Secure your cases so that only registered support portal users, with an access provided by your M-Files Support Portal Admin, can submit and track the cases.
- Your registered support portal users can see the full history of your organization's cases.
- Search over 2,000 support articles, best practices, and FAQs with just a click. When you start to write your case, the support portal provides suitable support articles suggestions automatically. Articles are available without login to any users.
Note! Your M-Files Support Portal Admin needs to provide access for users in your company to submit tickets. Please contact your IT department for more information about your M-Files Support Portal Admin.
Click here to see how to get access to submit cases in M-Files Support Portal. Here's a brief video tutorial on how to navigate the M-Files Support Portal: Watch Now.
Thank you for choosing M-Files. We appreciate your patience and look forward to assisting you.
