PHOENIX Group, one of Europe’s leading healthcare providers, plays a critical role in the pharmaceutical supply chain, connecting the industry with hospitals, pharmacies, doctors, and patients across 29 countries. With over 48,000 employees and more than 200 logistic sites, the company operates in a highly regulated environment, governed by pharmaceutical guidelines such as Good Distribution Practice (GDP) and Good Manufacturing Practice (GMP). To ensure compliance and streamlined processes, PHOENIX transitioned from paper-based systems to a centralized and harmonized Electronic Quality Management System (EQMS) powered by M-Files.
With M-Files, PHOENIX was able to achieve numerous benefits:
- Improved Efficiency and Compliance: Ensured compliance with pharmaceutical guidelines, reducing manual effort, and enhancing audit readiness.
- Harmonization Across Affiliates: Consistency in quality processes across PHOENIX's affiliates while allowing local adaptations.
- Scalability and Flexibility: A scaled EQMS implementation based on the needs and resources of each affiliate.
- Cost Savings: Significantly reduced costs with consolidated document management systems across the organization.
"We have made the decision to go with M-Files, and we still hold on to this decision. The success in the countries in the end gave us feedback that it was the right decision."
- Dr. Ingo Florian, Head of Corporate Quality Management, PHOENIX Group
Read the full story: PHOENIX Group Case Study
