Implementing new software isn't just a matter of technology. It's also about people and changing behavior. And change isn't always welcome even when the change provides great benefit to everyone. So, it's important to consider and implement a change management strategy to overcome resistance and drive user adoption.
In that spirit, Mitch Carson, in the episode below, offers a story of how you can turn that one person who doesn't want to change into your best ally, someone who will champion your solution throughout the organization. He gives us insight that although change is difficult, it's also possible, starting with just that one person.
Podcast: Change Management Starts with the One Person Who Doesn't Want to Change
Author: Kandace Hawley, Learning Specialist, Enablement and Training