Dear Valued Customer,
We are thrilled to share some exciting updates with you. As Microsoft shifts its focus to the new Outlook for Windows and related web technologies, M-Files is also adapting to enhance your experience.
- M-Files for Outlook Pro for classic Outlook customers
We've listened to customer feedback, and following on from the release of our new M-Files for Outlook Pro (Web-based) integration we are delighted to announce that we are currently adding functionality to ensure this integration will also be suitable for classic Outlook customers. The estimated release date for this new integration is December 2024.
M-Files for Outlook Pro will offer significant improvements to your user experience and is now designed to work effortlessly with both classic and new Outlook (for Windows or web). Learn more watching this on-demand webinar: M-Files for Outlook Pro: Boost the efficiency & accuracy of your filing process.
- Deprecation timeline of the M-Files Advanced Outlook Add-In has been extended
The deprecation timeline of the M-Files Advanced Outlook Add-In has been extended:
- Existing users will be able to continue using the Add-In after the original end date of December 31st
- The current support offering for this application will no longer be available and will therefore be severely restricted to 'Limited support'* for a period of one year until 31st December 2025.
- As of January 1st, 2026, support will no longer provided.
- Additionally, the M-Files Outlook (COM-based) application will now be called M-Files for Outlook Pro (COM-based) and will enter 'maintenance only' mode.
*'Limited support' includes using reasonable efforts to assess and resolve issues. Resolution includes incident investigation, addressing identified security incidents but excludes delivering any other bug fixes or product enhancement requests.
What This Means for You:
- Recommendation: To ensure continuous support and optimal functionality, we strongly recommend you move to M-Files for Outlook Pro at the soonest available opportunity.
- Timeline: Support for the M-Files Advanced Outlook Add-In will be severely limited from December 31st 2024, and all moves to M-Files for Outlook Pro should be completed at the soonest available opportunity.
- Licensing: Customers who have the M-Files Advanced Outlook Add-in as part of their subscription can continue to renew this application until December 31, 2025 although it is highly recommended that a move to M-Files for Outlook Pro is made well in advance of this point. The new integration, M-Files for Outlook Pro will be added to subscriptions, alongside the M-Files Advanced Outlook Add-in, upon release to allow customers a period of testing and transition. During this transition phase, there will be no increase in your subscription costs. Additionally, your current year's subscription rate will remain unchanged.
How to Prepare:
To assist you in this transition, we are currently updating our comprehensive "Product Guide for M-Files Outlook Integrations" to include the updates being introduced to M-Files for Outlook Pro. This guide will provide you with detailed instructions and support to help you transition from the previous Outlook integration solutions to the new M-Files for Outlook Pro integration.
We are committed to making this transition as smooth as possible and ensuring that you continue to receive the best possible experience with M-Files. If you have any questions or need further assistance, please do not hesitate to contact M-Files Support.
Thank you for your continued support and understanding.
Best Regards,
The M-Files Team