I searched in M-Files Admin and M-Files Manage for an option to reset a password and hoped to find an answer in the M-Files Community.
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I searched in M-Files Admin and M-Files Manage for an option to reset a password and hoped to find an answer in the M-Files Community.
I am using "M-Files" as the authentication method. Support will be opening a ticket, because I do not have a feature in M-Files Admin or M-Files Manage to be able to reset a user's password.
Well, the M-Files Support ticket was resolved a few minutes ago. The procedure is to ask the user to select the "Forgot password?" link on the M-Files Web login screen or provide the link (https://odyssey.cloudvault.m-files.com/ResetPassword.aspx).
I wondered why there wasn't a "Forgot password?" option somewhere. I did not think of looking for it on the splash screen. I'm glad the Support Agent thought about it this morning. I did this for the impacted user. She is back up and running.
I rejected your answer, because M-Files Support took a very long time to address the issue. If another cloud admin is looking for this information, selecting the "Forgot password?" link will be the solution that will resolve this problem in seconds or minutes, instead of a day and a few hours.
I rejected your answer, because as a cloud admin I will not have the "Login Accounts" option; therefore, cannot apply your solution.
Thanks, anyway.