Log in error

Hi Emma,

So, firstly: make sure this is raised with support (support@m-files.com).  They may be able to do some more digging with you.

I have only seen this where M-Files authentication is used and the authentication details are incorrect.  When the user goes to log into the vault, does he get a prompt for authentication?  If so, does that seem to pass properly?  If you don't get a prompt then can you go to your "M" drive and right-click on the vault and select "log out", then try to access it again?  Can you play "spot-the-difference" between the connection on this vault and on another (specifically: could the authentication type perhaps be incorrect?).

I doubt it's licensing, although I believe the error is different in that case, but it's worth checking.  Is he correctly assigned a licence in M-Files?  Do you use concurrent licences?

Regards,

Craig.

Hi Emma,

So, firstly: make sure this is raised with support (support@m-files.com).  They may be able to do some more digging with you.

I have only seen this where M-Files authentication is used and the authentication details are incorrect.  When the user goes to log into the vault, does he get a prompt for authentication?  If so, does that seem to pass properly?  If you don't get a prompt then can you go to your "M" drive and right-click on the vault and select "log out", then try to access it again?  Can you play "spot-the-difference" between the connection on this vault and on another (specifically: could the authentication type perhaps be incorrect?).

I doubt it's licensing, although I believe the error is different in that case, but it's worth checking.  Is he correctly assigned a licence in M-Files?  Do you use concurrent licences?

Regards,

Craig.

Hi,

We use concurrent licenses and there are still licenses available. The only prompt is to select his email address, we use a single sign on. He only has the option of 1 email address so it can't be that. Any way he tries to log into the account the same error appears. 

I've raised a ticket with support and hopefully it'll be a quick fix. 

Thank you
Emma

Our support portal has this article which seems similar; maybe something has changed within AD?

Authentication failed with AD accounts (site.com)

Thank you; I'll have a read.

If something had changed in AD other users would be impacted as well. 

Possibly.  Some other factors (e.g. the authentication being cached) may mean that others are not yet affected.

If that article doesn't help then I think support are probably best-placed to diagnose with you.  I'm sorry.

Waiting on support getting in touch. Thank you for your help

Good morning.
Did you check M-Files Admin or Login Service? You may see that the user is disabled from the Vault. We have got this problem from-time-to-time where randomly and for no reason at all (no human intervention) a users account is suddenly disabled. It is always random and never affects the same user.
When this happens I just re-enable the account and everything works fine. There is no clear explanation for this. We have raised multiple tickets with M-F Support but a clear cause (and thus solution) hasn't been identified.

Good morning, yeah I checked the admin client and the user isn't disabled. That's really strange; we've had some weird things but not that. Hope you get to the bottom of why it's happening soon.