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Word markups appear on the automatically generated PDF

Hi everyone,

I have exactly the same problem as stated in this post MS Word Markups after converting to PDF. - General Topics - Forums - M-Files Community

Since the post have been locked and no one answered I open a new one.

Does anyone have a clue ?

--- for those who don't want to click on the link---

"I have documents that are being reviewed in MS Word. The Tracking changes setting was enabled during the review process. After the documents have been reviewed, I will then go to the Review Tab of Word and Click on Accept changes and stop tracking.

I opened the File from M-Files and the document looks good. The document markups during the review process are now gone. When I preview the document in M-Files, the markups are also gone.

However, when I convert to pdf in M-Files, the pdf document shows the markups while the word version show no markups. Why is this happenning? Please help.

As a workaround, I would save the document as PDF outside of M-FIles, then I'll use that copy to overwrite the PDF that M-FIles created."

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Craig Hawker over 1 year ago in reply to Guillermo6401 +1

I was just pointed to this article: How to convert a word document to PDF without word comments (site.com)

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0 Craig Hawker over 1 year ago

I would raise this with support. They will probably need a sample document, as well as information as to whether you are converting client-side (which effectively prints as PDF), converting server-side (e.g. using the dedicated state action), or some other mechanism such as PDF Processor.
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0 JGASPAR over 1 year ago in reply to Craig Hawker

To precise, I use the standard workflow state action "Convert PDF". No script.

So I guess it's server side
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0 Guillermo6401 over 1 year ago in reply to JGASPAR

Hello Craig Hawker is there any opened case for this issue, I have the PDF conversion with markup for a customer, no visible markups on Word but visible on PDF. It is also a PDF conversion in a Workflow State, I tried PDF/A as well but markups are still visible.
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0 Craig Hawker over 1 year ago in reply to Guillermo6401

Please raise this with support, as I am unlikely to be able to check this for a few days.
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0 Guillermo6401 over 1 year ago in reply to Craig Hawker

Ok I'll do it now thanks
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0 Craig Hawker over 1 year ago in reply to Guillermo6401

I was just pointed to this article: How to convert a word document to PDF without word comments (site.com)
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0 Guillermo6401 over 1 year ago in reply to Craig Hawker

Hello Craig thanks for this article but this is not acceptable as we need to convert throw a workflow state. For this customer we use PDF conversion in a version control process for published documents. The module allows to have latest published version in automatic so PDF conversion has to be generated automatically as well.
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0 Craig Hawker over 1 year ago in reply to Guillermo6401

I understand, in which case continue with your support case, but I wanted to make sure that it was linked from this thread so that it might help others in the future.
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0 Guillermo6401 over 1 year ago in reply to Craig Hawker
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