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Insert Property Function Not Working

Emma Robertson

Hi all, 

One user has started having issues with metadata properties not pulling through to the document. The template is set up to pull the relevant metadata properties through. This has not been an issue for the user before, and so far it's only the one user that is having the issue.

Has anyone had this issue before and /  or knows how to fix it?

thank you

Emma 

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  • 0 in reply to Emma Robertson

    Hmm.

    In general the "properties not being pulled through" has only happened to me in a couple of situations:

    1. The M-Files Office COM Add-in isn't loaded for some reason.
      1. If you can see the M-Files ribbon inside Word, though, then this isn't the case.
    2. The relationships - as defined when inserting the property - aren't available on the current object.  For example: you chose to insert "Project.ProjectManager", but the document being opened does not have a Project property.
      1. If the same document can be opened by another user and it works, though, then this isn't the case.

    It may be worth raising this via support, unless someone else can voice another alternative...

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