Mfiles Explorer Widget not showing Previews for *.Docm files

Hello
I am setting up an Mfiles Explorer Widget in our Hub. The documents are to be viewed only, not downloaded or printed. Users are to use the preview function. This works perfectly for all documents except those with a *.Docm file extension. For these document no preview appears.
Am I doing something wrong or is this a glitch


Thanks in advance.

Parents
  • Hi Jamie,

    The first thing to do is to double check this page "File Viewer" in the admin settings of hubshare: this helps to understand what is allowed to be opened in the file viewer or not.



    For Docm files, apparently, we don't support it yet, at least, the Hubshare product never had to work with such kind of documents and we never included this file extension as part of the known allowed file extension we can use in the file viewer.

    The third party library used for the file preview in Hubshare still seems to support this file extension type, so we should be able in one of the following releases to enable this for you, no problem at all.

    I'm still interested in knowing more about the use case: what kind of documents do you have as part of your business and when/how Hubshare is used with those documents?

    Best regards

Reply
  • Hi Jamie,

    The first thing to do is to double check this page "File Viewer" in the admin settings of hubshare: this helps to understand what is allowed to be opened in the file viewer or not.



    For Docm files, apparently, we don't support it yet, at least, the Hubshare product never had to work with such kind of documents and we never included this file extension as part of the known allowed file extension we can use in the file viewer.

    The third party library used for the file preview in Hubshare still seems to support this file extension type, so we should be able in one of the following releases to enable this for you, no problem at all.

    I'm still interested in knowing more about the use case: what kind of documents do you have as part of your business and when/how Hubshare is used with those documents?

    Best regards

Children