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Convert to PDF not functioning correctly.

Former Member
Former Member
Hi,
Having this issue on an 3 pc's (the other 100 working fine)
Server and Client running version 2015.3(11.3.4330.130)
The user right clicks on an excel document in the vault, and then chooses 'Sharing email and pdf" and then 'Convert to pdf(adds a seperate file)' the file prints to their default printer and does not create the pdf. If i try it on another pc and the same excel file, it converts it fine.
Tried so far:
removed and reinstalled the pdf-xchange driver - this did not work.
Removed and reinstalled the client - this did not work.
removed client and pdf-exchange driver. Restarted pc and installed mfiles (mfiles autoinstalled the pdf-exchange driver). Issue still persists.
Clients are all running windows 10 (various versions)



Parents
  • Former Member
    Former Member
    Having excel open does not help in our case. I received notification back on our case (Below is response from M-Files):

    "After testing and getting some logs of the test, I found out this is a known issue that came along with M-Files 2015.3.
    This is a client-side issue. We've noted our R&D about this bug.
    We do apologies of the issues this could cause to you.
    Most likely this will be fixed during the product development. "

    so basically we are stuffed.
Reply
  • Former Member
    Former Member
    Having excel open does not help in our case. I received notification back on our case (Below is response from M-Files):

    "After testing and getting some logs of the test, I found out this is a known issue that came along with M-Files 2015.3.
    This is a client-side issue. We've noted our R&D about this bug.
    We do apologies of the issues this could cause to you.
    Most likely this will be fixed during the product development. "

    so basically we are stuffed.
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