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Convert to PDF not functioning correctly.

Former Member
Former Member
Hi,
Having this issue on an 3 pc's (the other 100 working fine)
Server and Client running version 2015.3(11.3.4330.130)
The user right clicks on an excel document in the vault, and then chooses 'Sharing email and pdf" and then 'Convert to pdf(adds a seperate file)' the file prints to their default printer and does not create the pdf. If i try it on another pc and the same excel file, it converts it fine.
Tried so far:
removed and reinstalled the pdf-xchange driver - this did not work.
Removed and reinstalled the client - this did not work.
removed client and pdf-exchange driver. Restarted pc and installed mfiles (mfiles autoinstalled the pdf-exchange driver). Issue still persists.
Clients are all running windows 10 (various versions)



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  • Former Member
    Former Member
    @Joonas
    The workflow works fine for the first conversion. Our users like the option of the 'Create a separate file), which basically creates a Multifile document with the original file and the new PDF. The problem is that they add a few other supporting documents to this multifile doc, and if you run the workflow again, it basically targets the multifile doc (so all documents in the multifile are converted to pdf, and not a specific doc inside the multifile doc). Not sure if there is a way to target only a specific file in the multifile doc?

    @Bright-ideas
    M-Files support also confirmed that the issue seems to lie with the 3rd party app (PDF Exchange), so reinstalling wont necessarily work. It is however a little peculiar, that we have pc/laptops preset with all the software, and one will work fine, and the other not. I can however state that this has only become a problem since Windows 10 build 1703 or 1709. Are you finding a similar result?
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  • Former Member
    Former Member
    @Joonas
    The workflow works fine for the first conversion. Our users like the option of the 'Create a separate file), which basically creates a Multifile document with the original file and the new PDF. The problem is that they add a few other supporting documents to this multifile doc, and if you run the workflow again, it basically targets the multifile doc (so all documents in the multifile are converted to pdf, and not a specific doc inside the multifile doc). Not sure if there is a way to target only a specific file in the multifile doc?

    @Bright-ideas
    M-Files support also confirmed that the issue seems to lie with the 3rd party app (PDF Exchange), so reinstalling wont necessarily work. It is however a little peculiar, that we have pc/laptops preset with all the software, and one will work fine, and the other not. I can however state that this has only become a problem since Windows 10 build 1703 or 1709. Are you finding a similar result?
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