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Unable to Access M-Files Support. Please Help!

Kay
Hello Friends,

I am unable to access M-Files Support even though my organization has an active M-Files Subscription. More disturbingly, the local M-Files Reseller is insisting on a 'fee' for us to access M-Files Support.

Please I need to know if this is appropriate.

Thanks in anticipation.
Parents
  • Thank you for you prompt response bright-ideas.dk.

    However, how would you advice that we handle this? Obviously we should not indulge the reseller's demand in this case. Perhaps I should complain about the situation to Support via support@m-files.com. Were it not for the generous help and advice from yourself and the rest of the community, we would have been having serious issues by now.
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  • Thank you for you prompt response bright-ideas.dk.

    However, how would you advice that we handle this? Obviously we should not indulge the reseller's demand in this case. Perhaps I should complain about the situation to Support via support@m-files.com. Were it not for the generous help and advice from yourself and the rest of the community, we would have been having serious issues by now.
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