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Updates failing for client update

mattridd

Hello,

I am part of a team that support the M-files system.

I was on a call with M-files support regarding a server issue & they mentioned that the the clients should be updating. 

We have a number that still have v12 of the client installed.

When checking for updates we get the following.

Status: FAILED (0x800706BA)

In the office we sit behind a proxy (assume the application is not proxy aware), but when at home this proxy is not used, so straight out of my ISP.

No matter where I am I get this error.

I did a wireshark trace & can see the client connecting to the site on port 80. This shows in the trace
Incomplete, SYN_SENT
So looks like it is not getting an ACK back. Is there any additional logging that can be turned on on the client to help me identify what the issue is?

Thanks

Matt

Parents
  • 0

    According to this:

    https://www.m-files.com/lifecycle-policy/

    I suspect that the update server is simply not the same or not responding to such an old version.

    The most logical way for me to update to a modern version of the client is:

    1 uninstall the old version 12 client

    2. installation of modern version

    Regarding the Server Update, things are more complicated, probably the right way is to manually update through several key versions

    until you get to the current one.

    In any case, I recommend that you contact your reseller or M-Files support to plan for this and obtain the necessary versions.

Reply
  • 0

    According to this:

    https://www.m-files.com/lifecycle-policy/

    I suspect that the update server is simply not the same or not responding to such an old version.

    The most logical way for me to update to a modern version of the client is:

    1 uninstall the old version 12 client

    2. installation of modern version

    Regarding the Server Update, things are more complicated, probably the right way is to manually update through several key versions

    until you get to the current one.

    In any case, I recommend that you contact your reseller or M-Files support to plan for this and obtain the necessary versions.

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