Excel addin

In version 23.4, when loading some excel files, excel stops at 100% and stays like this. I found that the M-Files Excel plugin does this. Unfortunately this problem is not with all excel files, but only with some. The excel is pulling data from MFiles and while opening excel and pulling data, excel freezes. Is there any way to analyze or solve this?

We are using th following syntax, as formula cell: "=MFiles_PGB7BF9CD6BBCF408BA0180E4D39B874B4n1_PG8AF94B9FCB0B4E34B9B944DC8E374232"

Thank you very much for your help.