Review M-Files on G2 & get a $25 gift card Arrow right Review us!

Options
  • State Not Answered
  • Replies 2 replies
  • Subscribers 10 subscribers
  • Views 512 views
  • Users 0 members are here

M-Files DocuSign Application Configuration

Albert Matanda

Hello everyone,

We are currently facing an issue with updating DocuSign Application configuration.

The DocuSign application was initially configured using a trial DocuSign account and worked without any issue During all the trial period.

When the DocuSign trial period was over, we created another DocuSign trial account with a new User ID.

However, when we try to update the new User ID in M-Files Server Application configuration, the Authentication dialog box does not launch after changing the User ID to allow us to input the new credentials, and we are receiving the following error message: The common user is not authenticated.
One or more errors occurred.  I have attached a screenshot below for more details.

Our purpose is to clear the old DocuSign Application configuration and replace it with the new one. We have even tried to uninstall the DocuSign Application and reinstall another one, but it is still referring to the old configuration.

Is there anyone who can assist with this request.

Looking forward to hearing from you.

Have a nice day forward

Parents
  • 0

    What version is the DocuSign vault application? Version 3.x requires DocuSign authentication through oAuth.

    The vault application also requires access to an authentication website, so it should be properly whitelisted, as stated in documentation.

    The vault application contacts an M-Files cloud service for authentication with the URL https://mfilesdocusignintegration.azurewebsites.net. This communication is initiated by the vault application and uses the HTTPS protocol. The IP range is dynamically allocated and constantly changed.

    Hopefully this helps.

  • 0 in reply to Mathieu Coulon

    Dear Mathieu, 

    Thank you very much for your feedback and support. We are currently using the version 3.x; I will go ahead and update the configuration based your suggestions and will update you of the outcome. 

    Thanks and Regards,

Reply
  • 0 in reply to Mathieu Coulon

    Dear Mathieu, 

    Thank you very much for your feedback and support. We are currently using the version 3.x; I will go ahead and update the configuration based your suggestions and will update you of the outcome. 

    Thanks and Regards,

Children
No Data
M-Files
M-Files Support


© 2024 M-Files, All Rights Reserved.