Hello everyone,
We are currently facing an issue with updating DocuSign Application configuration.
The DocuSign application was initially configured using a trial DocuSign account and worked without any issue During all the trial period.
When the DocuSign trial period was over, we created another DocuSign trial account with a new User ID.
However, when we try to update the new User ID in M-Files Server Application configuration, the Authentication dialog box does not launch after changing the User ID to allow us to input the new credentials, and we are receiving the following error message: The common user is not authenticated.
One or more errors occurred. I have attached a screenshot below for more details.
Our purpose is to clear the old DocuSign Application configuration and replace it with the new one. We have even tried to uninstall the DocuSign Application and reinstall another one, but it is still referring to the old configuration.
Is there anyone who can assist with this request.
Looking forward to hearing from you.
Have a nice day forward
