M-Files goes slow so M-Files Import

Hello,

We have two M-Files and SQL servers.

M-Files server :
Processor: 16, Intel(R) Xeon(R) Silver 4310 CPU @2.10GHz
RAM: 64GB
1TB SSD storage

SQL Server Server :
Processor: 16, Intel(R) Xeon(R) Silver 4208 CPU @2.10GHz
RAM: 100GB (80GB For SQL Server)
6TB SSD storage for SQL files

Please note that we use several API requests (Import and Export) as well as M-Files Importer.

You will find below the valut size :

mdf file: 380GB
ndf file: 5TB

Please let me know if we need to increase the configurations.

Best regards,

Parents
  • I'm not sure I really understand what you're asking, Ali.

    I think that you're having performance issues, but I am not sure where or why.  Performance issues are typically difficult to diagnose via the forum as they depend a lot upon many factors to do with your vault structure, hardware, code configuration, etc.  If you work for a partner it may be best to open an Implementation Support Request (via the support portal) to ask for assistance.  If you work for a customer then reach out to your partner.

  • Thank you for your reply.

    Yes, i am partner and i will create a ticket in the support.

    Also just for your information, when i restart servers, M-Files works perfect for one week and after it becomes slow again.

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