This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Broken Admin Account - Local Vault

Former Member
Former Member
Good Afternoon,

During some testing the other day an admin account created on a local vault, intended for testing purposes, was downgraded from Admin to a regular user.  This account was the only one configured for Administration, the rest of the accounts are defaults from the basic Sample vault.  When setting up the vaults the server allowed a non admin user to set administration rights to the account initially so it was believed that the same would be true when those rights were removed and no other admins were listed under the vault.  This has proved to not be the case as an error message occurs when any changes are attempted such as importing another login account or creating a new account.

Since this is a local server no backups exist, however we don't want to lose our modifications completed to date.  Please advise if there is anyway to recover the administrative rights to this vault / account.

Thanks
Parents
  • Are you connected to the local server as a Windows) user that has administrative rights?

    If you need further help, and you have an active support and maintenance agreement, then I would probably say that - if you have truly locked yourself out - it may be worth getting your reseller (or M-Files directly) to help you. As a fall-back, you should be able to detach your vaults and re-mount them. That'll change the internal vault GUIDs, though, so it should be a last-resort.

    As an aside, and I am aware that it doesn't exactly help you right now, you really need to get backups sorted. This document is quite useful:
    kb.cloudvault.m-files.com/Default.aspx

    Craig.
Reply
  • Are you connected to the local server as a Windows) user that has administrative rights?

    If you need further help, and you have an active support and maintenance agreement, then I would probably say that - if you have truly locked yourself out - it may be worth getting your reseller (or M-Files directly) to help you. As a fall-back, you should be able to detach your vaults and re-mount them. That'll change the internal vault GUIDs, though, so it should be a last-resort.

    As an aside, and I am aware that it doesn't exactly help you right now, you really need to get backups sorted. This document is quite useful:
    kb.cloudvault.m-files.com/Default.aspx

    Craig.
Children
No Data