Hi M-Files and community,
I have a use case where PDF is generated through the workflow using "Convert to PDF" functionality. By some documents, that seems to be more complex (having some pictures and big tables), it seems that metadata used in original Word document are not applied to PDF. I've tested those documents on other environments and it has worked correctly.
My assumption is that the production system was probably busy or doing certain actions and stopped in the middle of producing the PDF. Is there some timeout I could increase on PDF generation? I found "Task Timeout" on PDF processor but it does not sounds as it is something worth increasing (1 minute default). In event logs, I could not find any reference for timeout. It seems though as M-Files just decided not to apply metadata placeholders in PDF document. The strange thing is that metadata placeholders for some metadata have been applied on the same page but not for all signature metadata.
Any experience with similar problem or idea if I could increase timeout somehow? We are on the 22.10 version so pretty up-to-date.
Best,
Dejan