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Problem with PDF conversion

Hi M-Files and community,

We have a nasty issue which causes us a lot of headache and problems. We produce PDFs through workflow using convert to PDF option. We use 22.10 version of M-Files server.

We have a problem with files containing long tables and images inside a document. These documents are not converted correctly to PDF. Quite often we miss values in metadata placeholders or sometimes documents are just incorrectly wrapped, parts of tables are missing, images are missing etc. When the same Word is converted with Adobe Pro, everything looks good and documents are formated correctly.

I've already had discussion with support and they have reproduced a problem with example document I've sent them.

The issue seems to be in Aspire library used for converting.

However, I've found following article talking exactly about our problem: forum.aspose.com/.../68408. if you read through, it seems that this bug is fixed in 2011! Does it mean that M-Files uses extremely old version of Aspose framework? It was told to us that the problem is 3rd party Aspose Library. It seems however that the problem is fixed.

Can you please advise what to do, how to mitigate this problem? I am just amazed that no one haven't raised this before as using tables with images is not unusual.

Thank you for sharing your experiences and thoughts.

Dejan

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  • I recommend raising this with M-Files Support if you haven't yet done so and including some sample files where the issue can be seen in the support case. Support can then work with our product development in case any updates to third-party libraries are needed.

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  • I recommend raising this with M-Files Support if you haven't yet done so and including some sample files where the issue can be seen in the support case. Support can then work with our product development in case any updates to third-party libraries are needed.

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