Import of file sources with OCR does not work

I have the problem with a customer that suddenly documents are no longer being imported from file sources where OCR is activated. File sources without OCR work without any problems.

The file sources with activated OCR can also no longer be changed or deleted. The M-Files Admin always freezes.

Conversion to a searchable PDF in M-Files Desktop also no longer works and M-Files Desktop also freezes.

Version 24.1.13312.12 is installed on a Windows Server 2012 R2.

Has anyone else experienced this behavior and has any ideas as to what the cause might be?

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0 Joonas Linkola 9 months ago

I'm not aware of any widespread issues with OCR in the January release, but please note that Windows Server 2012 R2 is not an officially supported operating system anymore. Support ended last October when the OS reached Microsoft's end of life date in accordance with the M-Files Lifecycle Policy.

The supported operating systems are listed in the M-Files user guide.
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0 Joonas Linkola 9 months ago

I'm not aware of any widespread issues with OCR in the January release, but please note that Windows Server 2012 R2 is not an officially supported operating system anymore. Support ended last October when the OS reached Microsoft's end of life date in accordance with the M-Files Lifecycle Policy.

The supported operating systems are listed in the M-Files user guide.
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Import of file sources with OCR does not work

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