So two years ago, we started a journey to refresh our user experience.
The previous admin team had ventured down a dangerous rabbit hole, full of dozens of manual NACLs, numerous and confusing classes, 100,000 lines of code, numerous questionable properties, and 40+ Super Users all with Common View admin powers....
We've reduced the damage and this month we decided to do a user feedback survey - which interesting comments.
Notably, users comment on searching is confusing, followed by saving, and then followed by Views.
Overall this tells me we still have work to do, to simplify the user experience.
I'm curious what other challenges you may have overcome with user adoption?