Permission error creating external Hubshare users

Hello Boris,

I just ran a test on my environment, giving "user manager" role to an internal user in a sub-hub and I was able to invite externals without any errors. It's not possible to add a sub-hub beneath the company's hub, so there's maybe a little confusion here.

Are you able to check the licensing info in the settings to see if there's no issue with that ?

When you do it (as administrator) do you face that same issue ?

Thanks

Hello Boris,

I just ran a test on my environment, giving "user manager" role to an internal user in a sub-hub and I was able to invite externals without any errors. It's not possible to add a sub-hub beneath the company's hub, so there's maybe a little confusion here.

Are you able to check the licensing info in the settings to see if there's no issue with that ?

When you do it (as administrator) do you face that same issue ?

Thanks

Hi Abdoullah - thanks a lot for your quick answer! May be "sub-hub" is not the right term (we're new to Hubshare), but it's a Hub in our organization. When I am admin on the org and hub level, I can create external users no problem. Licensing is fine, we have enough available total licenses. This is what the user (group) setting are at this hub level:

There are internal users in that group that has full hub rights. Do those users also need to be added individually to the hub from the organization? But I tried that also and got the same error. Any suggestions?

Many thanks,

Boris

Thanks for your reply.

I guess we might need to check this further together in a call, are you able to create support cases in the M-Files Support Portal ? If yes, please create one and give me the ID, I'll take over that case.

Best option is to check this together so I can try a few things to troubelshoot.

Hi Abdoullah, we purchased M-Files thru a resellver so I cannot raise tickets myself. I have forwarded this thread to them to open a ticket, but it could take some time. If you have another way to get together for now that would be great. 

Many thanks,

Boris

I am sending you an e-mail, we can schedule a quick call.