We have a document creation platform that outputs to a shared location. M-Files previously has been able to pull in files and when it cannot, it generates an error in the Event Viewer. However in the last week, it seems to no longer pull in files from the File Source.
I can see when I watch the status of the import it gets to "Creating Documents" which is indicative that it recognizes it has files to import, and then ends. No files are created and the originals remain despite being set to delete upon creation (expected). We import a PDF paired with an XML file. I have cleaned out the folder and only put in a single PDF/XML pair to test, but it still fails to import with no error logged.
Also, there is no duplicate files in the vault as I have searched with an account with full vault access.
Is there anywhere else I can go to turn on additional logging so I can troubleshoot this error?