While it's absolutely true that a lot of your business processes are important, they also expose your organization to a wide range of potential issues that you may not even realize.
Every manual process performed by one of your actual human employee …
This post is part of a series about the Emotionally Intelligent Trainer, how to use Emotional Intelligence to deliver the best training events possible. This is the first post of the series.
What is Emotional Intelligence?
You might have already...