workflow permissions are not applied to all users

Do the other internal suppliers have user accounts?  Do you have any other permissions being applied to the object (e.g. via metadata-driven-permissions, e.g. from the class?

Hi Craig, apologies for not responding before, I was on annual leave.  The other accounts have M-Files accounts and there are no other special permissions from the class.  It appears like, it reads one of the supplier internal contacts, applies the permissions and then it stops reading the other ones.

Do both Sarah and Doreen's "Person card" have a property called "User Account" and is it set to their respective users?

Yes, they do.

In that case I am running out of ideas via the forum.

There is some reason why these permissions aren't effective.  It's either to do with the path to the user record from the ACL on the object, or it's to do with the users themselves.

My next step, honestly, would be to say it's worth getting someone to sit and work through this logically with you.  If you have a services agreement with us then maybe getting someone to spend 30m on a Teams call will solve you a lot of headache.

I don't like giving that answer, but I am running out of ideas to do this remotely.

Thanks Craig.  I personally think it is a bug.  I will create a support ticket.

I guess it could be.  Metadata-driven permissions are a core part of our product and I'm not aware of anyone reporting odd issues like this at the moment, so I'd be surprised, but it could be.

Certainly - in support of the bug hypothesis - I'm struggling to think of more questions to ask to drill into what's going on.

What issues that I encountered is the wrong selection of the metadata in the list.

Example User Account exists twice in the system with the exact same name.

It is a bit strange that you one person in the permissions, so does not look like this is the issue. 

In the screenshot where only Sarah appears (in the initial post), you have Custom set.

If you click Edit, it should tell what permissions were applied.

Can you also share that screen?

thank you both for responding.  I have done a bit more digging and I have found other similar records where the permissions were set correctly.  this is an example:

Responding to Radu, this is what it shows if I click edit  - only Sarah appears

I would also look in history, to see if the contacts were added at the same time, or added the others later on.

Maybe the background process to update the document permissions has some issues.

Hi both, I think I found the reason for my problem.  I imported some objects from the test vault and the suppliers are pointing to the people record in the test system.  So effectively, it is like having two Doreens and two Emmas.

I will edit the data to point them to the right user and I will reset the workflows.  Thank you both for your help, I will try it now and let you know.

Yes, this could explain it!

Yes, this could explain it!